kinich Privacy Policy — Data we collect and how we protect it

This page describes what we collect when you use kinich and how we keep that data protected …

We explain our account, verification, payment and support practices in clear steps so you can follow the lifecycle from signup to withdrawal review. Our focus is on how we process personal information, how we store it, and where we send it for processing.

Details on kinich data handling

We collect identifying and account information when you register, including name, email and phone number. Our collection also includes KYC documents for verification, payment details when you use rails such as DANA or other supported wallets, and optional profile fields you choose to provide.

We capture transactional metadata for deposits and withdrawals linked to bank rails and e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Our transaction logs record timestamps and service routing data to support reconciliations and fraud review.

We use session and device information to maintain secure access. Our logs may include device model, operating system, IP address and session identifiers when you access live-dealer tables, the sportsbook, or the mobile web app. Our systems use this data to detect unusual sign-in attempts and to support password reset flows.

We process cookies and similar technologies for essential site functions and for analytics. Our cookies enable session continuity on a phone and help manage low-data streaming settings for live-dealer video. Our cookie categories include strictly necessary, functional and performance cookies.

Types of personal data we process

• We collect identity and contact data (name, email, phone).
• We collect verification documents (ID, selfie) for KYC checks.
• We collect payment information (bank account numbers, e-wallet IDs) for deposit and withdrawal processing.
• We collect technical data (IP, device, session logs) for security and support diagnostics.
• We collect activity records (transaction history, session timestamps) for account review.

Our kinich privacy policy and third-party processors

We share data with third-party processors only as required to provide account services, verification, payments and support. Our processors include identity verification vendors, payment gateways, and cloud hosting providers. Our agreements require processors to handle data according to our instructions and applicable law.

We store encrypted backups and may locate servers outside your jurisdiction. Our cross-border transfers occur under contract terms that require protection measures aligned with industry standards.

We retain account and transaction records for operational, legal and compliance reasons. Our retention schedule balances user privacy with regulatory obligations and dispute resolution needs. Our deletion routines remove nonessential data after retention periods expire, subject to ongoing verification requirements.

Your rights on kinich

We allow requests to correct or update contact details and profile fields. Our data access processes let you request a copy of personal data we hold, subject to identity verification. Our deletion requests are handled according to retention constraints; we may retain anonymised records for analytics.

We use secure transport (TLS) and encryption at rest for sensitive fields. Our access controls limit staff access to only the data needed for their role. Our incident procedures include notification to affected users and regulators when required by law.

Support, contact and local context

We operate customer support for account verification, withdrawal review and payment queries via in-app help and email. Our response windows vary by case complexity; our staff will confirm receipt and next steps after identity checks. Our city support references include hubs such as JakartaSurabaya and Bandung for regional operations and logistics.

We monitor seasonal traffic around events and holidays and maintain extra review capacity around Liga 1 and other fixtures like Liga 1 and Piala AFFOur staffing adjustments aim to keep verification and withdrawal flows stable during high volume periods such as Idul Fitri and Idul Adha.

We update this policy when operational changes require it. Our updated policy pages carry the revision date and a summary of material changes. Our contacts for privacy queries are available through the in-app help centre and the registered support email address linked to your account.

We limit data use to what is necessary to operate accounts, process payments and secure access.

We remain committed to clear, procedural handling of personal data and to responding to lawful access requests in line with our verification rules. Our goal is to keep account processes predictable and auditable for users in jurisdictions where services are permitted.